Hi All
We are currently looking for a way to set up for a customer to redeem a voucher for a ticket.
This needs to work regardless of the ticket value and also online. We have looked at many possibilities using gift certificates/special price types, but this does not seem to be a solution. We have come up with a few possibilities using vouchers that we could get printed, but these would not be redeemable online. The main problem we seem to have is that the gift certificate payment method is value based and what we are looking for is something that is per ticket based.
Does anyone know if there is any way in Tessitura to set up vouchers, that basically knock the value of a given ticket from the order?
Many Thanks,
Chris.
Hi Chris,
Yale has something very similar in place for Yale Rep and for the Cabaret and Summer Cabaret. All three theaters offer season vouchers where the customer pays up front for a certain number of vouchers and can redeem them throughout the season.
The original solution used gift certificates and price types, but the setup was pretty complicated. The team just launched TNEW at Yale and switched to selling the vouchers as packages and using a pre-cart customization to redeem them through exchanges. It's MUCH easier to set up now, and the flow for the customer works well.
I'd be happy to walk you through it or answer any questions. Feel free to email me directly.
Thanks!
MHW
We provide vouchers to non-profit agencies (though not online). I have set up a price type called PACT for when people redeem the voucher. I have set up a season that has all the shows that vouchers are available for. Then we enter orders with price types called “requested,” and “issued.” Once the vouchers are “issued” we print a report that is the vouchers – so if an agency wants 10 vouchers it will print 10. We keep track of the redeemed vouchers with the PACT price type. Online, you could set up the same thing and use an email confirmation which is really the voucher. Or a special ticket design where they are printed, then mailed.
Hope that helps!
Gloria
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mara Hazzard-Wallingford Sent: Friday, May 03, 2013 9:45 AM To: Gloria Ormsby Subject: Re: [Tessitura Technical Forum] Voucher System
From: Christopher Wright <bounce-christopherwright7817@tessituranetwork.com> Sent: 5/1/2013 11:35:21 AM
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Thanks Mara.
The pre-cart customisation, is that done through the web site, or is there a procedure in Tessitura as well?
I think for the moment, we have decided to go down the gift certificate route - we're not talking massive numbers at the moment.
Thanks,
It's both--the web path is what kicks off the custom process, but we rely on a series of stored procedures to handle things like verifying that a customer has a pass and how many tickets are available to redeem.
It sounds like gift certificates are going to work out well for you. Good luck with it!
Mara