At Bass Hall-Fort Worth, we are nearing the end of our Tessitura implementation.
A minor problem has appeared and we can’t find the resolution.
When importing legacy patron data into Tessitura, some household records in the legacy system contained only one member’s name.
In Tessitura, we want to display both members as the household name.
For example, the household name in the legacy system displayed “John Smith”.
We want to rename the household to “John and Mary Smith Household”.
In our “problem” record, we updated the Name field of the household to “John and Mary Smith Household”.
And, we updated the Salutation 1 field to “John and Mary Smith Household”.
The problem, for this one record, is the constituent header.
Despite updating the fields, the header record still displays “John Smith”.
Other functions, like searches or ticket records, display “John and Mary Smith Household”.
It is only the header that is not updated.
We updated other household records and the header record reflects the change.
Only this record that is misbehaving. Are we missing something?
Regards
Wendell Baskin