outside the box uses of Tessitura

Hello Jessy

We use Tessitura for a number of areas, soem of it is standard functionality just being used in areas where people have struggled or to alleviate a business issue:

Groups: The team have developed a report that shows where all of a particular group are seated in the auditorium.  We can then meet the group when they enter the venue, give the organiser a seating plan showing all their seats highlighted on it and show them to their seats.  It has made the experience for both the team and the customer a lot better.

Restaurant bookings (for pre theatre): Bookings are taken by tciketing staff either at the time tickets are sold to teh customer or they can add to their order later. This information is then transferred across to our restaurant system.  It means that the ticketing staff can take bookings without having to direct people to another area and we have the business intelligence on who is booking tixs and meals.

Lost property: We log lost property on the system and then can see who found it, what's been lost and hopefully once reunited with its owner, who the item belongs to. It is just a system to help us manage the area (rather than a spreadsheet) plus it gives us a nice touche like a staff member saying to a customer that we are pleased that we were able to get them their item they lost to them.

Pre ordered programmes: Customers can buy a voucher for a show as they buy their tickets.  They can then pay for it in the same transaction and then can just hand a voucher in when they visit to a seller and get a programme.

Car Parking: Car parking can be paid for in advance, its 10% cheaper if paid for in this way.  They get a voucher which they redeem, they can pay for the car parking all in advance and in the same transaction as their tickets.

Access scheme: To receive a discount on their tickets as customer with a disability the customer needs to join the Access Scheme buy meeting the specific criteria.  This is set up on the system so that we automatically know they are members of teh scheme, when they need to renew and there is no confusion over what level of discount that they are entitled to.

Gift vouchers in our food & beverage outlets: We are just deploying this functionality that will run on a smart phone or tablet.  At present gift vouchers have been diffiult for the team to allow use in the F&B areas.  The customer comes to an outlet that doesn't have Tessitura access, which means that they'd need to go to teh ticket office to check the gift voucher or ring them to say that its been used and to check how much value is left on it. So our team have developed a web interface running off a smart device that allows the operator to check if a gift certificate is valid, how much is on there and then to redeem it all or part of it.

We use the system for various other parts of our business but I think that most of those uses are standard functionality just being used for different things.

Hope it helps.

David.

Hi David,

Some really interesting topics there!  I am content planning on a TLCC 2013 session about mobile and tablet showcase and I think your restaurant idea with gift vouchers would make for a really interesting section of the P2P session.

Do you think that someone would be willing to participate in this from WMC?

Many Thanks,

Scott

Hi Jessy,

We do a lot of work with tablets displaying information for Front Of House teams so they can deal with problems at source and stop them running backwards and forwards from the box office.  They are just SSRS reports running on an app we found to render them properly.

If you want any more information I'd be happy to share.

Thanks,

Scott

David,

This is exactly the kind of thing we were looking for!  Would there be someone at your organization (maybe yourself?) who will be at the conference and would be willing to be a part of our P2P session on this topic?  I think this would just be a great fit!

Jessy

Scott,

I would love more info on this.  Will you be at the conference?

Hi Scott!  This is great.  Is there someone from your organization going to the conference that potentially would be willing to present on this?

Jessy and Scott

Yes I am sure someone can present.  Scott if you want more info on the gift voucher app then Nick has developed it.  The idea is to deploy next month, test and trial and then if it works to actively promote gift vouchers to customers for the F&B area.

Hi David,

Thanks for this, I'll drop Nick and email and have a chat with him about it, sounds really cool!

Thanks,

Scott

Hi Jessy,

I will be at the conference so we can discuss this further then if you want, or just drop me an email and we can sort a go to meeting out if you would like to discuss sooner.  I am already going to present on this in  the Mobile and Tablet showcase P2P so its already covered in a session.

Thanks,

Scott

Hi,

We are running into the same issues with the gift certificates in our food and beverage as well as retail areas. would we be able to speak to someone about how your app is working and how it is set up?

Thanks 

Liz

Hi David.

I'm just seeing this and it's fascinating. Do you guys use Tess to track things like advertising? We currently use the contribution function to keep track of vendors that owe money for ads and this (of course) really throws off our Development department. I'd like to know if you guys keep track of ads in Tess somehow. Also, I'd like more info on your gift voucher function. 

Thanks. 

Adria

We use tessitura for our volunteer efforts.  Custom screens are used on the customer records.  We also have a volunteerism area on our website as well.  This allows Volunteers to enter  and edit their work records.

Jon

We track our advertising sales as if they were a performance. We've created a special advertising production that has many different 'performances' which are the different types of ad's that can be purchased. The performances are set up on a non-performance date (for us Dec 31) and are created in each season to track sales from year to year.

It's worked great for us so far and we can also use the Ticket Order Billing to process payments. We are going on our 5th season of doing it this way and have no complaints.  We also created a custom web piece for our advertisers to use, although it was a bit cumbersome and we've since discontinued it's use until we have time to redesign.

Michele