Hi. Has anyone run across a zero value in the paid_amt column of the T_SUB_LINEITEM table even though the order is paid? Thanks for your help.
Chris
Is it a comp_ticket price type?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Howarth Sent: Tuesday, August 04, 2009 2:32 PM To: llindvall@cfl.rr.com Subject: [Tessitura Technical Forum] T_SUB_LINEITEM
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
It's not a comp ticket and the due amount is $40. Even more troubling is that the sli status is SUP so these paid for tickets won't print?
Sounds like it's help ticket time. I confess I did once have an similar issue, and the problem wasn't just in sublineitem; there was mismatching in transaction and order seat hist. But it was totally a helpdesk script backend fix scenario.