Hi. Has anyone run across a zero value in the paid_amt column of the T_SUB_LINEITEM table even though the order is paid? Thanks for your help.
Chris
You're sure the due amt is not also zero?
Is it a comp_ticket price type?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Howarth Sent: Tuesday, August 04, 2009 2:32 PM To: llindvall@cfl.rr.com Subject: [Tessitura Technical Forum] T_SUB_LINEITEM
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It's not a comp ticket and the due amount is $40. Even more troubling is that the sli status is SUP so these paid for tickets won't print?
Sounds like it's help ticket time. I confess I did once have an similar issue, and the problem wasn't just in sublineitem; there was mismatching in transaction and order seat hist. But it was totally a helpdesk script backend fix scenario.