Live to Test Copy

Thank you Penny Tabor, I shall open a ticket.

I also forgot to mention that the other fix for the credit card numbers, involved resetting the encryption on the database.  Ryan from Tess Help assisted us with that, so you might want to check with him.

Penny

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Revanth Anne
Sent: Sunday, August 02, 2009 6:02 PM
To: Tabor, Penny
Subject: [Tessitura Technical Forum] Live to Test Copy

Hi,

I am trying to take a Live to Test copy ,I guess I am doing it right but still unable to add a credit card number to a record ( Error : the account number is invalid).

I have done the following steps:

Stoped all the services

Delete the databases impresario and impresario_cci and recreated them ,changed the ownership.

ran the scripts key.sql,sp_securecheck.sql and automated password reset.

security - drop and create logins( I am unable to delete 2 users: owner of 3 jobs ,jobs need to reassigned or deleted before deleting the user) CHECKED THE KNOWLEDGE BASE AND COULD NOT FIND ANY.i am unable to login anymore using these users.

started all the services.

made apropriate changes in t_defaults table.

Finally I am unable to add a new credit card to the record.

I have gone to this procedure 4-5 times now but still the problem persisted.

However we use to have the test  server in the workgroup earlier but they have moved the test server to the domain (if this might be the reason)

Any suggestions would be highly appreciate.

Thank you very much and taking time to read this long post.

Revanth.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Thank you Penny Tabor, I shall open a ticket.

I also forgot to mention that the other fix for the credit card numbers, involved resetting the encryption on the database.  Ryan from Tess Help assisted us with that, so you might want to check with him.

Penny

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Revanth Anne
Sent: Sunday, August 02, 2009 6:02 PM
To: Tabor, Penny
Subject: [Tessitura Technical Forum] Live to Test Copy

Hi,

I am trying to take a Live to Test copy ,I guess I am doing it right but still unable to add a credit card number to a record ( Error : the account number is invalid).

I have done the following steps:

Stoped all the services

Delete the databases impresario and impresario_cci and recreated them ,changed the ownership.

ran the scripts key.sql,sp_securecheck.sql and automated password reset.

security - drop and create logins( I am unable to delete 2 users: owner of 3 jobs ,jobs need to reassigned or deleted before deleting the user) CHECKED THE KNOWLEDGE BASE AND COULD NOT FIND ANY.i am unable to login anymore using these users.

started all the services.

made apropriate changes in t_defaults table.

Finally I am unable to add a new credit card to the record.

I have gone to this procedure 4-5 times now but still the problem persisted.

However we use to have the test  server in the workgroup earlier but they have moved the test server to the domain (if this might be the reason)

Any suggestions would be highly appreciate.

Thank you very much and taking time to read this long post.

Revanth.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!