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Saving PDF's of reports

Former Member
Former Member $organization

I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

 

Thanks

Margaret

 

  • Former Member
    Former Member $organization

    Are you on RAMP?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 12:30 PM
    To: Jason Song
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Are you having this issue with PCs running Windows 7?

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 11:31 AM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    We are running Windows 7 with no issue. Jason

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sabina Spilkin
    Sent: Tuesday, November 27, 2012 12:35 AM
    To: Jason Song
    Subject: RE: [Tessitura Technical Forum] Saving PDF's of reports

     

    Are you having this issue with PCs running Windows 7?

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 11:31 AM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Sabina Spilkin

    We aren't on RAMP yet and we are running Windows 7 and having this issue.

  • Former Member
    Former Member $organization

    Does it work on XP machines? Is this on all reports?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Tuesday, November 27, 2012 8:35 AM
    To: Jason Song
    Subject: RE: [Tessitura Technical Forum] Saving PDF's of reports

     

    We aren't on RAMP yet and we are running Windows 7 and having this issue.

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 11/27/2012 12:47:56 AM

    Are you having this issue with PCs running Windows 7?

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 11:31 AM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization

    Yep.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jason Song
    Sent: Tuesday, November 27, 2012 10:52 AM
    To: Margaret Stockton
    Subject: RE: [Tessitura Technical Forum] Saving PDF's of reports

     

    Does it work on XP machines? Is this on all reports?

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Tuesday, November 27, 2012 8:35 AM
    To: Jason Song
    Subject: RE: [Tessitura Technical Forum] Saving PDF's of reports

     

    We aren't on RAMP yet and we are running Windows 7 and having this issue.

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 11/27/2012 12:47:56 AM

    Are you having this issue with PCs running Windows 7?

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 11:31 AM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    Public Knowledge Base Solution 16840. This might help you.

  • $organization in reply to Travis Armbuster

    I should have added the description. "Unable to save report as PDF on certain machines"

  • $organization

    http://www.tessituranetwork.com/en/network/Learning/Tessitura%20Knowledgebase/Reports/Standard%20Tessitura%20Report%20Issue/16840.aspx

     

    You have to follow the steps EXACTLY, or it will not work correctly, as I found out the hard way…

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Tuesday, November 27, 2012 7:33 AM
    To: Sabina Spilkin
    Subject: RE: [Tessitura Technical Forum] Saving PDF's of reports

     

    We aren't on RAMP yet and we are running Windows 7 and having this issue.

    From: Sabina Spilkin <bounce-sabinaspilkin7252@tessituranetwork.com>
    Sent: 11/27/2012 12:47:56 AM

    Are you having this issue with PCs running Windows 7?

     

    Sabina

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Margaret Stockton
    Sent: Monday, November 26, 2012 11:31 AM
    To: Sabina Spilkin
    Subject: [Tessitura Technical Forum] Saving PDF's of reports

     

    I am not sure what exactly is happening but when we save a report as a PDF it appears to save but when you open it there are no pages.  A scheduled report saves to PDF but a manually run report does not.  Any suggestions?

     

    Thanks

    Margaret

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Sabina Spilkin

    Thank you!  I have followed the instructions exactly and we are now able to save as PDF.  Well at least on those computers that i have updated.  Slowly updating all of them.

    Thanks everyone.

    Margaret