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SSRS- "unable to load client print control"

Mark Kurosky
$organization

Two different issues, "unable to load client print control" and drop down menu is disabled not allowing for export...

 

Followed instructions to logon as admin and install Active-X by printing sample report in SSRS...

 

Drop down menu has become enabled allowing for export, but still receiving message "unable to load client print control"  

Parents
  • $organization

    This is a known issue caused by a design change in Internet Explorer 7. Fixing the problem requires editing the registry, so do so carefully. These instructions were published in a TechNote released with version 7.0 of Tessitura: 1. Click Start, then Run, then enter “regedit” and click OK; 2. Navigate to the following key: HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\ Internet Explorer\ Main\ FeatureControl\ FEATURE_USE_WINDOWEDSELECTCONTROL; 3. Right-click in the right pane and click New, and then DWORD Value; 4. Name the new key “tessitura.exe” and hit the enter key; 5. Double-click the new key, and set the Value data field to the number 1, and click OK. 6. Close the registry editor. Restart Tessitura and the dropdown items should be selectable. If you’re interested in more details on the problem and the workaround, see Microsoft’s Knowledge Base article at http://support.microsoft.com/kb/927377.

     

    If you still encounter trouble after this fix, please open a help ticket.

Reply
  • $organization

    This is a known issue caused by a design change in Internet Explorer 7. Fixing the problem requires editing the registry, so do so carefully. These instructions were published in a TechNote released with version 7.0 of Tessitura: 1. Click Start, then Run, then enter “regedit” and click OK; 2. Navigate to the following key: HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\ Internet Explorer\ Main\ FeatureControl\ FEATURE_USE_WINDOWEDSELECTCONTROL; 3. Right-click in the right pane and click New, and then DWORD Value; 4. Name the new key “tessitura.exe” and hit the enter key; 5. Double-click the new key, and set the Value data field to the number 1, and click OK. 6. Close the registry editor. Restart Tessitura and the dropdown items should be selectable. If you’re interested in more details on the problem and the workaround, see Microsoft’s Knowledge Base article at http://support.microsoft.com/kb/927377.

     

    If you still encounter trouble after this fix, please open a help ticket.

Children
  • $organization in reply to Brian Pedaci

    I had failed to mention in the original post that the Registry Edit was the first fix that was tried that failed to resolve both issues.

     

    Mark Kurosky 

    Information Technology Associate

    Ruth Eckerd Hall

    1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

    727.712.2783   l   Fax: 727.791.5976

    mkurosky@rutheckerdhall.net

    Tickets to all of our great shows are on sale now at RuthEckerdHall.com

    Mamma_Mia_signature copy

     

    From: Brian Pedaci [mailto:bounce-brianpedaci3996@tessituranetwork.com]
    Sent: Thursday, July 30, 2009 1:59 PM
    To: Mark Kurosky
    Subject: Re: [Tessitura Technical Forum] SSRS- "unable to load client print control"

     

    This is a known issue caused by a design change in Internet Explorer 7. Fixing the problem requires editing the registry, so do so carefully. These instructions were published in a TechNote released with version 7.0 of Tessitura: 1. Click Start, then Run, then enter “regedit” and click OK; 2. Navigate to the following key: HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\ Internet Explorer\ Main\ FeatureControl\ FEATURE_USE_WINDOWEDSELECTCONTROL; 3. Right-click in the right pane and click New, and then DWORD Value; 4. Name the new key “tessitura.exe” and hit the enter key; 5. Double-click the new key, and set the Value data field to the number 1, and click OK. 6. Close the registry editor. Restart Tessitura and the dropdown items should be selectable. If you’re interested in more details on the problem and the workaround, see Microsoft’s Knowledge Base article at http://support.microsoft.com/kb/927377.

     

    If you still encounter trouble after this fix, please open a help ticket.

    From: Mark Kurosky <bounce-markkurosky3439@tessituranetwork.com>
    Sent: 7/30/2009 11:32:48 AM

    Two different issues, "unable to load client print control" and drop down menu is disabled not allowing for export...

     

    Followed instructions to logon as admin and install Active-X by printing sample report in SSRS...

     

    Drop down menu has become enabled allowing for export, but still receiving message "unable to load client print control"  




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Mark Kurosky

    The registry fix should address the Export Format dropdown issue (unable to select a value).  Just an FYI here also that this issue also affects IE 8 and (gasp) IE 6.

     

    Regarding the separate print control issue, running a sample report under admin privileges should allow the ActiveX control to install, which then should work properly for non-admin users.  If not, it could be related to this issue:

    http://blogs.msdn.com/mariae/archive/2008/12/11/unable-to-load-client-print-control-error-in-reporting-services-2005-after-installing-kb956391.aspx

    However, I’ve not seen this affect anyone personally.

     

    I would open a support ticket as Brian suggests if this doesn’t solve the issue.

    ______________________________________

    Ryan Creps

    Network Developer |Tessitura Network, Inc

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mark Kurosky
    Sent: Thursday, July 30, 2009 11:29 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] SSRS- "unable to load client print control"

     

    I had failed to mention in the original post that the Registry Edit was the first fix that was tried that failed to resolve both issues.

     

    Mark Kurosky 

    Information Technology Associate

    Ruth Eckerd Hall

    1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

    727.712.2783   l   Fax: 727.791.5976

    mkurosky@rutheckerdhall.net

    Tickets to all of our great shows are on sale now at RuthEckerdHall.com

    Mamma_Mia_signature copy

     

    From: Brian Pedaci [mailto:bounce-brianpedaci3996@tessituranetwork.com]
    Sent: Thursday, July 30, 2009 1:59 PM
    To: Mark Kurosky
    Subject: Re: [Tessitura Technical Forum] SSRS- "unable to load client print control"

     

    This is a known issue caused by a design change in Internet Explorer 7. Fixing the problem requires editing the registry, so do so carefully. These instructions were published in a TechNote released with version 7.0 of Tessitura: 1. Click Start, then Run, then enter “regedit” and click OK; 2. Navigate to the following key: HKEY_LOCAL_MACHINE \SOFTWARE \Microsoft\ Internet Explorer\ Main\ FeatureControl\ FEATURE_USE_WINDOWEDSELECTCONTROL; 3. Right-click in the right pane and click New, and then DWORD Value; 4. Name the new key “tessitura.exe” and hit the enter key; 5. Double-click the new key, and set the Value data field to the number 1, and click OK. 6. Close the registry editor. Restart Tessitura and the dropdown items should be selectable. If you’re interested in more details on the problem and the workaround, see Microsoft’s Knowledge Base article at http://support.microsoft.com/kb/927377.

     

    If you still encounter trouble after this fix, please open a help ticket.

    From: Mark Kurosky <bounce-markkurosky3439@tessituranetwork.com>
    Sent: 7/30/2009 11:32:48 AM

    Two different issues, "unable to load client print control" and drop down menu is disabled not allowing for export...

     

    Followed instructions to logon as admin and install Active-X by printing sample report in SSRS...

     

    Drop down menu has become enabled allowing for export, but still receiving message "unable to load client print control"  




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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