We are planning our v11 transition and since we have over 50 users, we wonder how to most efficiently organize training sessions (by department, function, other?). Were multiple training sessions needed? Were more internal support resources needed after the conversion and if so, was there any common issue or type? Any feedback on your training setup and post-conversion experience would be greatly appreciated.
Thanks!
Our team decided on what common elements everyone needed to be trained on, but held separate sessions for each department. Each training session started with the common material and then looked at department specific elements. The average training session lasted an hour, but for a few departments it took a little longer. Post conversion we did a list manager class to go over the changes in that area for all interested folks. All in all, I have found that most users pick up the basics quickly if they are allowed to play around in the test system for a few minutes.
The hardest part for me was scheduling 3-4 training sessions in a row. If I could go back and had extra time I would have spaced the sessions out a little bit to avoid training brain.
We had separate training sessions for ticketing and development departments. And another session for advanced users – lists, extractions, etc.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeri HendersonSent: Monday, August 06, 2012 12:26 PMTo: Sabina SpilkinSubject: [Tessitura Technical Forum] V11 pre-conversion training
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!