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Transcend Authorization Failed

Lori Field
$organization

Hello All,

We added a new merchant in Transcend and setup a new payment method for it.  When trying to test, authorization fails with a 'Failed Authorizations' popup window saying:  "Response: Get mercahnt department failed for merchant with selector: 402."  I can't find anything in Transcend or Tessitura that references a department.  Has anyone else ever seen this?

Thanks, Lori

  • $organization

    Do you have First Data as your merchant processor?  We recently switched and had to go through a whole activation process for each merchant in TranScend.  For each merchant a charge had to be run, which then got an error message.  After that a config file was populated with some information that had to be updated before a charge would go through properly.  I don't remember the exact wording of the error message, but I think it was similar to the message  you are seeing.

  • $organization

    Intrix support said it wasn’t from Transcend, so the processor will be my next check.  Thanks for your response!

     

     

    From: Boann Petersen [mailto:bounce-boannpetersen5924@tessituranetwork.com]
    Sent: Wednesday, July 25, 2012 7:37 PM
    To: Lori Field
    Subject: Re: [Tessitura Technical Forum] Transcend Authorization Failed

     

    Do you have First Data as your merchant processor?  We recently switched and had to go through a whole activation process for each merchant in TranScend.  For each merchant a charge had to be run, which then got an error message.  After that a config file was populated with some information that had to be updated before a charge would go through properly.  I don't remember the exact wording of the error message, but I think it was similar to the message  you are seeing.

    From: Lori Field <bounce-lorifield8069@tessituranetwork.com>
    Sent: 7/25/2012 3:16:01 PM

    Hello All,

    We added a new merchant in Transcend and setup a new payment method for it.  When trying to test, authorization fails with a 'Failed Authorizations' popup window saying:  "Response: Get mercahnt department failed for merchant with selector: 402."  I can't find anything in Transcend or Tessitura that references a department.  Has anyone else ever seen this?

    Thanks, Lori




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