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TPAHTS broken by Windows update

Ian Ferguson
$organization

Hi

When we upgraded to v11.0.3 on Tuesday, PAH stopped working. Took us a while to realise, but it was actually a Windows update that broke it, not the Tessitura upgrade. (thanks Caryl @ RAH!)

Error in the PAH log is System.Runtime.InteropServices.COMException (0xFFFFDF2B): Exception from
HRESULT: 0xFFFFDF2B

Does anyone know exactly which update it was? It takes ages uninstalling an update and we installed quite a lot of patches on Tuesday. Windows Server 2008.

Thanks!

Ian

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  • Former Member
    Former Member $organization

    We do not yet know which Windows update (or updates) caused this problem, but it is one (or more) of the following updates.  These were applied by a US licensee this morning which caused the PAHT problem Ian notes; backing out these updates and rebooting the web server resolved the problem without needing to reinstall the PAHT service:

     

     

    If we are able to determine the exact update or combination of updates that led to the PAHT problem we will pass on this information.

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ian Ferguson
    Sent: Wednesday, July 18, 2012 12:59 PM
    To: Robert Bell
    Subject: [Tessitura Technical Forum] TPAHTS broken by Windows update

     

    Hi

    When we upgraded to v11.0.3 on Tuesday, PAH stopped working. Took us a while to realise, but it was actually a Windows update that broke it, not the Tessitura upgrade. (thanks Caryl @ RAH!)

    Error in the PAH log is System.Runtime.InteropServices.COMException (0xFFFFDF2B): Exception from
    HRESULT: 0xFFFFDF2B

    Does anyone know exactly which update it was? It takes ages uninstalling an update and we installed quite a lot of patches on Tuesday. Windows Server 2008.

    Thanks!

    Ian




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  • $organization in reply to Former Member

    Hi Bob

    Thanks - I can confirm that the update which stops it working (at least on our Windows 2008 server) is KB2698365.

    I see that it patches an exploit in Microsoft Data Access Components, so that makes sense.

    http://technet.microsoft.com/en-us/security/bulletin/ms12-045

  • $organization in reply to Ian Ferguson

    Hello,

    At Melbourne Recital Centre we have just started receiving alerts in our live environment with this same error message.  Error: 0xFFFFDF2B - COMException. We are currently restarting our PAHT service twice daily.

    We are looking into whether the same windows update has caused issues for us, but wanted to see if anyone else has any further thoughts as to why this may be occurring?

    BV

  • $organization in reply to Beau Vigushin (Past Member)

    Hi there,

    We too are getting a COMException error.  Is there an update as to which Windows update could cause this?

    thanks,

    frannie

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