New VOIP Solution

John, not to point you in one direction or another, but before making a final decision, you might want to take a look at Lync (Microsoft).   We’re using it here at the Kennedy Center, with over 2000 phone extensions, it is full, fully integrated with Exchange/Outlook/Office/SharePoint, and provides web services and .Net api’s for integration, workflows, etc.   Pricing was very advantageous due to our charity/academic standing with Microsoft, it runs on standard windows servers or vm’s with no proprietary hardware, and let us leverage all our existing expertise.

Alan

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Boann Petersen
Sent: Monday, July 09, 2012 3:12 PM
To: Levine, Alan
Subject: Re: [Tessitura Technical Forum] New VOIP Solution

We use Shoretel.  We do not have it interfaced with Tessitura, so I have no advice on that aspect.  We are relatively happy with it, though we need to upgrade soonish and the upgrade process looks to be rather complicated.  If you want any more information feel free to contact me.

Boann

boannp@pcs.org

Hello,

Santa Fe Opera is in the final throes of selecting a VOIP telephone system.  We have looked at Vertial Wave, Cisco, Avaya, and Shoretel.   All seem to offer the same feature sets and all claim to support API calls to Tessitura.  Does anyone have any words of wisdom on any of the solutions we reviewed or is anyone using a phone system plugged into Tessitura?

Thanks

John Brandt

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