Hi Tessiturians,
Just figured I throw this out to the forum before I open a ticket in case it's a fairly simple fix.
A few of my coworkers have reports that they have had scheduled for several months. Generally, they have worked fine but for the last two days they haven't run at the scheduled time. We've checked the report schedules and nothing appears to have changed that would cause them to run at a different time.
Most of these reports are scheduled after working hours (many around the midnight mark) and don't seem to run until the next day during the afternoon sometime.
It's not just a delay in the email being received. We've checked View Reports and it shows that the report did run at the time it emailed.
So my assumption is that something changed within Tessitura's set up somewhere to cause this report randomness. I just can't figure out where!
Has this happened to anyone else? If so, how did you fix it?
The only times that's happened here is when one particular report were stuck for some reason then subsequent schedules would not go through until after that one were cleared. But I don't think that's something that'd resolve on its own and I'm guessing you would've mentioned if something like that had also happened on the same days the delays happened? So that may not be your issue.
The other thing I will chime in here is we've found that if it is an emailed report to a group of people and one email is suddenly no longer valid (someone left the organization) the whole report won't email. You didn't say how this report was being delivered and if it was going to multiple people, but it another thing to check!
- Heather