Hi Tessiturians,
Just figured I throw this out to the forum before I open a ticket in case it's a fairly simple fix.
A few of my coworkers have reports that they have had scheduled for several months. Generally, they have worked fine but for the last two days they haven't run at the scheduled time. We've checked the report schedules and nothing appears to have changed that would cause them to run at a different time.
Most of these reports are scheduled after working hours (many around the midnight mark) and don't seem to run until the next day during the afternoon sometime.
It's not just a delay in the email being received. We've checked View Reports and it shows that the report did run at the time it emailed.
So my assumption is that something changed within Tessitura's set up somewhere to cause this report randomness. I just can't figure out where!
Has this happened to anyone else? If so, how did you fix it?
This has not happened to us, but I wonder if the time on your report server has suddenly changed. Perhaps the server thinks it has relocated to the other side of the globe?