We are on Office 2007 and I just uploaded an excel file to Research-Docs in a constituent account. When I try to open it, it looks like an older version of excel is being used as the default program and it is unable to read the document.
Is there a way to fix this or will this be fixed in V.11?Dale
Just a thought…it might be using the version of Excel that is installed on the Tessitura server itself?
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dale Aucoin Sent: Wednesday, February 29, 2012 11:06 AM To: Tabor, Penny Subject: [Tessitura Technical Forum] research docs - excel problem
Is there a way to fix this or will this be fixed in V.11? Dale
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Thanks Penny,
Were's actually on RAMP so I can't really speak to that...
Dale,
This is a RAMP issue and RAMP does use an older version of Excel. We have had similar problems. It is my understanding that RAMP cannot upgrade because not all of their clients are upgraded or plan to upgrade and they are trying to support the largest numbers of clients. But perhaps RAMP has a different answer now.
Elizabeth Carlock
Director of Ticketing Services
The Granada Theatre
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dale Aucoin Sent: Monday, March 05, 2012 11:05 AM To: Elizabeth Carlock Subject: RE: [Tessitura Technical Forum] research docs - excel problem
From: Penny Tabor <bounce-pennytabor2237@tessituranetwork.com> Sent: 3/5/2012 10:35:40 AM
I wonder if RAMP could install the Microsoft Office compatibility packs to allow their old version of Office to open documents created in newer versions? We had to do this at work when we were running Office 2003, and we’d get documents from patrons using Office 2007.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Elizabeth Carlock Sent: Monday, March 05, 2012 3:10 PM To: Tabor, Penny Subject: RE: [Tessitura Technical Forum] research docs - excel problem