Telefunding Software

We do the same.

We use extractions to pull lists for specific callers; then each caller copies his or her list, and deletes people from the list as soon as a CSI for the call has been created. Call backs are handled with ticklers. We have a custom that counts CSI actions to determine how many calls have been placed by each caller.

At one point, we used control groups so that telemarketers could see only the lists assigned to telemarketing. Once a telemarketer copied a list, we changed the control group on the original so it “disappeared.”

I appreciate the detailed call history we have in our CSI’s.

Lucie

______________________________

Lucie Spieler
IT Development and Training Manager

Editor, Season Program

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305.854.1643 x. 1521
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2011-2012 • 71ST SEASON • LOVE FORBIDDEN, NOT FORGOTTEN
Luisa Fernanda • La rondine • Rigoletto • Roméo et Juliette

We actually run our telefunding and telemarketing directly through Tessitura.  Soliciations are the primary area that are used to manage leads, and then we have several custom reports that help to assign and manage leads for callers.  We also have a custom screen for the callers to see at a glance the last shows attended and the last gifts given.  We have been using this system for several years now and have gone from printing tens of thousands of pages of leads to just printing orders for sales/gifts.

We would also be interested in this information

Brenda

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michelle Blaine
Sent: Thursday, 3 April 2014 10:56 AM
To: Brenda Fehlberg
Subject: Re: [Tessitura Technical Forum] Telefunding Software

Boann,

Would you mind sharing with the contact information with the DBA at Portland?

Thanks

Michelle

We actually run our telefunding and telemarketing directly through Tessitura.  Soliciations are the primary area that are used to manage leads, and then we have several custom reports that help to assign and manage leads for callers.  We also have a custom screen for the callers to see at a glance the last shows attended and the last gifts given.  We have been using this system for several years now and have gone from printing tens of thousands of pages of leads to just printing orders for sales/gifts.

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