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Operator Password Admin by Supervisors?

Nicholas Hudson-Ellis (Past Staff Member)
$organization

Hi all,

We are about to roll out Tessitura (very exciting) and I'm curious how other organisations manage security tasks such as reseting an Operators password, or unlocking their login if they try too many times?

Currently this capibility is restriced to our IT team who manage the Security module.

Does everyone have IT staff on call to perform these basic tasks, or do you allow Supervisors limited access to the Security Module?

Cheers,

Nicholas

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  • Former Member
    Former Member $organization
    Hi Nicholas
    You can't give anyone limited access to the security module - it's all or nothing.
    There is a neat report in Shared reports that you cangive to supervisors to let them reset someone's password, which is the most common urgent need.
    The other part of the Security module which causes stress if IT aren't available is changing access to pricetypes - typically when a producer wants to have a new discount set up in a hurry because they've already advertised it but forgot to tell ticketing. So we did a report for that too. That's probably the best approach.
    Ken
    Ken McSwain :: sent from the Blackberry
     
    From: Nicholas Hudson-Ellis [mailto:bounce-nicholashudsonellis2615@tessituranetwork.com]
    Sent: Wednesday, November 02, 2011 05:45 PM
    To: Ken McSwain
    Subject: [Tessitura Technical Forum] Operator Password Admin by Supervisors?
     

    Hi all,

    We are about to roll out Tessitura (very exciting) and I'm curious how other organisations manage security tasks such as reseting an Operators password, or unlocking their login if they try too many times?

    Currently this capibility is restriced to our IT team who manage the Security module.

    Does everyone have IT staff on call to perform these basic tasks, or do you allow Supervisors limited access to the Security Module?

    Cheers,

    Nicholas




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  • $organization in reply to Former Member

    Thanks Ken,

    That answers my question perfectly, and pre-emted my other concern!

    I will dig into TASK and see what we can find.

    Was there a shared report for the Price Types access? If you produced this independently, would it be possible to post the report here in the forum?

    Many thanks,

    Nicholas

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