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Operator Password Admin by Supervisors?

Nicholas Hudson-Ellis (Past Staff Member)
$organization

Hi all,

We are about to roll out Tessitura (very exciting) and I'm curious how other organisations manage security tasks such as reseting an Operators password, or unlocking their login if they try too many times?

Currently this capibility is restriced to our IT team who manage the Security module.

Does everyone have IT staff on call to perform these basic tasks, or do you allow Supervisors limited access to the Security Module?

Cheers,

Nicholas

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  • Former Member
    Former Member $organization
    Hi Nicholas
    You can't give anyone limited access to the security module - it's all or nothing.
    There is a neat report in Shared reports that you cangive to supervisors to let them reset someone's password, which is the most common urgent need.
    The other part of the Security module which causes stress if IT aren't available is changing access to pricetypes - typically when a producer wants to have a new discount set up in a hurry because they've already advertised it but forgot to tell ticketing. So we did a report for that too. That's probably the best approach.
    Ken
    Ken McSwain :: sent from the Blackberry
     
    From: Nicholas Hudson-Ellis [mailto:bounce-nicholashudsonellis2615@tessituranetwork.com]
    Sent: Wednesday, November 02, 2011 05:45 PM
    To: Ken McSwain
    Subject: [Tessitura Technical Forum] Operator Password Admin by Supervisors?
     

    Hi all,

    We are about to roll out Tessitura (very exciting) and I'm curious how other organisations manage security tasks such as reseting an Operators password, or unlocking their login if they try too many times?

    Currently this capibility is restriced to our IT team who manage the Security module.

    Does everyone have IT staff on call to perform these basic tasks, or do you allow Supervisors limited access to the Security Module?

    Cheers,

    Nicholas




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • Former Member
    Former Member $organization
    Hi Nicholas
    You can't give anyone limited access to the security module - it's all or nothing.
    There is a neat report in Shared reports that you cangive to supervisors to let them reset someone's password, which is the most common urgent need.
    The other part of the Security module which causes stress if IT aren't available is changing access to pricetypes - typically when a producer wants to have a new discount set up in a hurry because they've already advertised it but forgot to tell ticketing. So we did a report for that too. That's probably the best approach.
    Ken
    Ken McSwain :: sent from the Blackberry
     
    From: Nicholas Hudson-Ellis [mailto:bounce-nicholashudsonellis2615@tessituranetwork.com]
    Sent: Wednesday, November 02, 2011 05:45 PM
    To: Ken McSwain
    Subject: [Tessitura Technical Forum] Operator Password Admin by Supervisors?
     

    Hi all,

    We are about to roll out Tessitura (very exciting) and I'm curious how other organisations manage security tasks such as reseting an Operators password, or unlocking their login if they try too many times?

    Currently this capibility is restriced to our IT team who manage the Security module.

    Does everyone have IT staff on call to perform these basic tasks, or do you allow Supervisors limited access to the Security Module?

    Cheers,

    Nicholas




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
    Explore the 2012 season at aco.com.au/season2012

    This email is confidential. If you are not the intended recipient you must not disclose or use the information contained in it. If you have received this email in error please notify us immediately by return email and delete the document. The ACO is not responsible for any changes made to a document other than those made by the ACO or for the effect of the changes on the document's meaning. The ACO accepts no liability for any damage caused by this email or its attachments due to viruses interference, interception, corruption or unauthorised access.
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