Print at Home "No Tickets Found" Error

One quick suggestion open a TASK ticket and get the good people at Tessitura support on the case with you.

--Tom

On Fri, Jul 10, 2015 at 5:59 AM, Tessitura Technical Forum wrote:

Does anyone have a solution to Angela Leftwich original post?



We are setting up Print at Home Ticketing and are receiving an error of "No tickets found".

Here’s the complete segment of the log file:

11.10.28 13:41:52.221 0005 [Verbose, 1001] Getting orders for delivery, days=2, delivery=21, maxorders=0

11.10.28 13:41:52.284 0005 [Verbose, 1001] 1 Orders found

11.10.28 13:41:52.284 0005 [Information, 1001] Processing Order 1 of 1 Orders. Order #672315 in progress...

11.10.28 13:41:52.284 0005 [Information, 1002] Using custom settings for MOS 3.

11.10.28 13:41:52.284 0005 [Verbose, 1002] Calling GetTicketPrintInformation(header=0, design=2011, receipt=N, reprint=True)

11.10.28 13:41:52.393 0005 [Verbose, 1002] Getting formatted ticket information for order #672315

11.10.28 13:41:52.487 0005 [Verbose, 1002] GetFormattedTicket successful for order #672315

11.10.28 13:41:52.487 0005 [Verbose, 1002] Ticket data extracted for order #672315

11.10.28 13:41:52.487 0005 [Information, 1002] Processing Order 1 of 1 Orders. Order #672315 No tickets found







We have gone through the Troubleshooting suggestions in the documentation:



- tickets were not included in a batch print



- ticket template is not missing from PDF template directory



- ticket template does not contain fields for non data elements from the ticket design



- TPAHTS is running



- MOS for an order has an entry in TR_PAHT_CONFIGURATION and a wildcard entry exists



Does anyone have any ideas on what else we could try?



Thanks in advance,



Angela





This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

One quick suggestion open a TASK ticket and get the good people at Tessitura support on the case with you.

--Tom

On Fri, Jul 10, 2015 at 5:59 AM, Tessitura Technical Forum wrote:

Does anyone have a solution to Angela Leftwich original post?



We are setting up Print at Home Ticketing and are receiving an error of "No tickets found".

Here’s the complete segment of the log file:

11.10.28 13:41:52.221 0005 [Verbose, 1001] Getting orders for delivery, days=2, delivery=21, maxorders=0

11.10.28 13:41:52.284 0005 [Verbose, 1001] 1 Orders found

11.10.28 13:41:52.284 0005 [Information, 1001] Processing Order 1 of 1 Orders. Order #672315 in progress...

11.10.28 13:41:52.284 0005 [Information, 1002] Using custom settings for MOS 3.

11.10.28 13:41:52.284 0005 [Verbose, 1002] Calling GetTicketPrintInformation(header=0, design=2011, receipt=N, reprint=True)

11.10.28 13:41:52.393 0005 [Verbose, 1002] Getting formatted ticket information for order #672315

11.10.28 13:41:52.487 0005 [Verbose, 1002] GetFormattedTicket successful for order #672315

11.10.28 13:41:52.487 0005 [Verbose, 1002] Ticket data extracted for order #672315

11.10.28 13:41:52.487 0005 [Information, 1002] Processing Order 1 of 1 Orders. Order #672315 No tickets found







We have gone through the Troubleshooting suggestions in the documentation:



- tickets were not included in a batch print



- ticket template is not missing from PDF template directory



- ticket template does not contain fields for non data elements from the ticket design



- TPAHTS is running



- MOS for an order has an entry in TR_PAHT_CONFIGURATION and a wildcard entry exists



Does anyone have any ideas on what else we could try?



Thanks in advance,



Angela





This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!