Windows Server 2008 + Tess Report Server

Where is your tessitura.ini file located?  Pre-2008 we had ours at c:\windows\system32 and discovered with 2008 that we had to put it in c:\windows instead in order for it to work.

If that doesn't do it, I suggest opening a support ticket and support will be happy to help as well.

Found it - I had to use the IP address in the ini files for both Tess and Report server. All is well now. :)

I found this comment in a sybase group, which I took to mean a connection to the server was not being established:

The error message is;
"dbms "+transaction.dbms+" is not supported in you current
installation"
Note that in your case the dbms is blank...

Tried the IP instead, and everything behaved.

Thanks for the assistance.

Dan

Dan where in the .ini did you place the IP address?  We are having the same problem.

Hi John.

There are three relevant INI files:

1) gsrbatch.ini, which is in the same folder as gsrbatch.exe for the report server. For our file, the third line is:

servername=1.2.3.4

Where 1.2.3.4 is the IP address of the database server.

2) For the Tessitura client on the report server, per Jennifer's recommendation above, I created a folder for the client that contains both tessitura.ini and tessitura_master.ini. The tessitura.ini points to this local copy of the tessitura_master.ini.  The fourth line of the tessitura_master.ini file contains:

servername=1.2.3.4

Where 1.2.3.4 is the IP address of the database server.

The above configuration is unique to the report server. All other Tessitura clients point to a tessitura_master.ini on a network drive.

I hope that makes sense.

I'm happy to help further, but I recommend opening a ticket with Tessitura Network if you are unable to resolve the issue.

Thanks.

Dan