Hi:
I am setting up a new tess-live server, and I am following the Tessitura Report Server Setup document. I am at the step to test report server file saving, but I cannot get the report to save as a PDF. i can save as Excel but not a PDF.
The error I get is "Unable to save Report Data to C:\our file path.pdf Disk may be full or write protected or PDF capability is not installed.
I installed Adobe Acrobat pro and change the local group policy to all install of printers and the folder has the proper permissions to allow everyone to save to it, but it still is not working.
Any help would be greatly appreciated.
James
I’d love to hear the “official” solution for this. My workaround has always been to install a free PDF “printer” (like Cute PDF Writer), which solves the problem. One wouldn’t think this should be necessary when one has Acrobat Pro, but ….
Jeanne DeVore
Technology Manager
Chicago Shakespeare Theater
jdevore@chicagoshakes.com
312 595-5603
www.chicagoshakes.com
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of James Fairfield Sent: Thursday, October 06, 2011 11:12 AM To: Jeanne DeVore Subject: [Tessitura Technical Forum] Cannot save report as PDF to disk
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This is what I usually do again not official but it solves the problem.
The first thing to try is: Log in as Administrator and copy the contents of the PBVM folder from the PBVM folder in the T Drive to PBVM folder C Drive on users computer. You should be prompted that you are replacing files of the same name, select Yes To All. Add a Printer using the Printer Wizard. Select Local Printer Attached to this computer In Use the following port add File (Print to File) Select Have Disk on the Install Printer Software page and browse to c:\PBVM\drivers and select the .inf file there Keep the existing Driver but call the printer Sybase Datawindow PS The computer should now be able to save PDF's. If the computer still can't save PDF's you will need to follow further instructions to add ghostscript to the machine. Browse to http://sourceforge.net/project/showfiles.php?group_id=1897&package_id=108733 Download gs861w32.exe and Install to the machine Archive the contents of the existing c:\PBVM\gs folder Copy the contents of c:\program files\gs to c:\pbvm\gs; Rename the gs8.60 folder to "gs7.05" Go into Control Panel/Printers; Delete the Sybase Datawindow PS printer, if it exists (most likely it will not); Right-click the printers window and click on Add Printer... Click on Add Local Printer; Select "Use an existing port", and change it to "FILE: (Print to File)", and click Next;
James,
You basically need a print-to-file 'printer' in order to save the report as a PDF. I too wish there was an offical fix becasue this just seems like a work around to me. I use the same instructions as Caryl so that should do the trick. The Ghostscript drivers available for download are much more up to date than the documentation so let me know if you have issues and I'll send you the driver I use. I bet you could use your Adobe drivers as well but my system doesn't have Pro to test on.
-David
Just an FYI. You can use any postscript print driver. You do not need to use the .inf from the PBVM folder. I usually pick an HP PS driver from the computer and set the name to Sybase Datawindow PS. This really isn't a workaroud at all. Sybase needs a Postscript driver configured in order to output the reports to a PDF (a PDF is really just a postscript file). It works this way to create PDf files from Tessitura on the clients also.
-Rich
Great insight Rich! I wonder if v.11/SSRS will resolve the issue? I assume SSRS reports don't need the postscript print driver but I understand that Sybase will continue to play a role in v.11 so it may continue to be needed.
Hi Rich:
I have tried several HP printers and they all appear to work until I try to open the PDF, it has an error that the PDF has no pages. I tried the PBVM ini file, but we have a 64 bit server and it is not compatible. Which printer worked for you?
FYI
The printer that worked for me was the Xerox Phaser 6120 PS.
I typically advise folks to use HP Color LaserJet 2800 Series PS.