We are about to intorduce Print At Home Ticketing to our web site. I have tested the service under the Test environmnet and all seems to be working well. I was wondering since we have introduced PAHS into our system is it an All or Nothing scenario. I mean will we be able to designate which events get the option of Print At Home Tickets and which do not? Is there a flag or "switch" that allows the turning on or off of the PAHT by event?
Thanks,
George
Hi George,
On the Tessitura side of things, the only way to control whether or not the PAH delivery method is available is based on mode of sale. I have read on the forums in the past about users adding logic to their web code to filter out the PAH based on other things, like event.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
There is the print tickets api method which would create the bar code images. Maybe you can have some custom code on your website that utilizes that.
Jon
For example, you could add a keyword to productions or performances - No Print at Home and if the keyword is found on the performance you would not display the PAH shipping method.
We use Web Content (also known as the content tab in performance set up). This information is already passed in the performance/production api calls so there was no additional need to build a new call. Ours is set up as "Allow Print At Home" with either a yes or no value. The web developer then looks at this web content an if there is any performance in the cart that has a "no" value then the PAHT delivery method is not displayed. We have it set up that if the web content is not returned for particular performance, then it is assumed that PAHT is allowed. This means that we only have to add the web content to those performances that do not allow PAHT.
Marty Jones
Director of Information Services
Omaha Performing Arts 1200 Douglas Street
Omaha, Nebraska 68102
P 402.661.8469
Marty.Jones@omahaperformingarts.org
www.omahaperformingarts.org
For tickets, call Ticket Omaha at 402.345.0606
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of George Martinez Sent: Thursday, September 29, 2011 5:30 PM To: Martin A. Jones Subject: [Tessitura Technical Forum] Print At Home Tickets
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Marty,
Regarding your "Allow Print At Home" option. What happens if the shopping cart has multiple events/performances and they have conflicting "Allow Print At Home" options. How would you handle this scenario during checkout on the Delivery method page? (Example would be if 1 performance allows print at home and another one doesn't but the user puts both into the shopping cart as 1 order).
Thanks. Nicholas
In this case, the PAHT delivery method is not available. Delivery methods are on the order level so this means it is an all or nothing process.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nicholas Delatorre Sent: Monday, October 03, 2011 6:20 PM To: Martin A. Jones Subject: RE: [Tessitura Technical Forum] Print At Home Tickets
From: Marty Jones <bounce-martyjones7649@tessituranetwork.com> Sent: 9/30/2011 11:39:35 AM
So to clarify. If one performance does not allow PrintAtHome and other performances in the cart do allow, then they all do not allow PrintAtHome. Is that correct?
That is correct.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nicholas Delatorre Sent: Tuesday, October 04, 2011 11:07 AM To: Martin A. Jones Subject: RE: [Tessitura Technical Forum] Print At Home Tickets
From: Marty Jones <bounce-martyjones7649@tessituranetwork.com> Sent: 10/4/2011 9:15:06 AM