Hello everyone, and particularly RAMP users,
We are in the process of converting our Tess users from using the Cisco VPN to tokens. As they are assigned to individuals, and due to the cost of them I am wondering what kind of procedures you have in place.
Particularly interested in hearing about agreements that staff sign, emphasizing the security requirements and agreeing to pay the replacement cost if they lose it. If you have something like this in place, is it possible to forward me a copy at dwoods@grandtheatre.com?
Also if you have some thoughts on how and where the tokens are stored on site, that would be great! Thinking particularly of our higher volume staff areas like our Box Office and Call Center.
Thanks,
Duane
Since this thread is being revived today, I have a related but slightly separate question - has anyone created written policy or procedures around Mobile Token usage since it became available? We've given it to a few users here (mainly our admins) but are interested in rolling it out to the wider staff, but I've wanted to add some additional language to our employee handbook to make sure we're covering our bases as far as employees using their personal devices to accomplish their work. Anyone gone down this road already and has sample language or words of advice? Thanks!
Your "personal devices" and BYOD policy relating to laptops, tablets, hotspots, etc would also cover this. If you already have a policy stating the organization does not condone nor request the employee to use their personal electronic device (i.e. smart phone, tablet, laptop, hotspot, etc), then you should be set. As far as the employee choosing mobile over fish, we give them that option. We do not "require" them to go mobile. If they choose to, then that is their choice, much like using their phones to sync email, calendar and contacts with you Exchange server. Its all options to make their work environment more efficient and convenient, but not a mandatory requirement for the position.
and no, we do not cover any loss that may be incurred if they are using their personal device for business. We have alternative solutions available (such as using the desktop at work to access their email instead of their phone or tablet). Since there are options available that do not require them to use their own device, we do not cover any damage.