I'm running Pledge Billing ones a month. After that I run the Pledge Billing Summary and I found some of them has "No Account Number Available" but when I check the Constituents Account everything is fine Credit Card number, Expiration date, etc Could somebody has any idea? Thank you Adrian
Adrian,
We have had that problem a couple of times. We discovered that Tessitura is inexplicably assigning a business unit of 0 to some of the contributions although we only have one business unit = 1.
We worked with technical support and weren't able to identify the cause.
Our DBA went through the contribution records and changed all business units to 1 which resolved the problem.
Susan
Do you know where they had to replace the Business unit?
Margaret
I believe it is t_contribution.
Thanks