• Replies 9 replies
  • Subscribers 338 subscribers
  • Views 116 views
  • Users 0 members are here
Related

Pledge Billing report

Former Member
Former Member $organization

I'm running Pledge Billing ones a month. After that I run the Pledge Billing Summary and I found some of them has "No Account Number Available" but when I check the Constituents Account everything is fine Credit Card number, Expiration date, etc

Could somebody has any idea?

Thank you

Adrian


Parents
  • $organization

    Adrian,

    We have had that problem a couple of  times.  We discovered that Tessitura is inexplicably assigning a business unit of 0 to some of the contributions although we only have one business unit = 1.

    We worked with technical support and weren't able to identify the cause.

    Our DBA went through the contribution records and changed all business units to 1 which resolved the problem.

    Susan

     

Reply
  • $organization

    Adrian,

    We have had that problem a couple of  times.  We discovered that Tessitura is inexplicably assigning a business unit of 0 to some of the contributions although we only have one business unit = 1.

    We worked with technical support and weren't able to identify the cause.

    Our DBA went through the contribution records and changed all business units to 1 which resolved the problem.

    Susan

     

Children
  • Former Member
    Former Member $organization in reply to Susan Zukov

    Susan

    Do you know where they had to replace the Business unit?

    Margaret

  • $organization in reply to Susan Zukov

    I would make sure that all Batch Types in TR_BATCH_TYPE, Funds, and Payment Methods have a business unit defined.

     

    If you cannot find the reason, please open a support ticket and we’d be glad to help you.

    ______________________________________

    Ryan Creps

    Network Developer |Tessitura Network, Inc

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Susan Zukov
    Sent: Wednesday, June 17, 2009 2:24 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Pledge Billing report

     

    Adrian,

    We have had that problem a couple of  times.  We discovered that Tessitura is inexplicably assigning a business unit of 0 to some of the contributions although we only have one business unit = 1.

    We worked with technical support and weren't able to identify the cause.

    Our DBA went through the contribution records and changed all business units to 1 which resolved the problem.

    Susan

     

    From: Adrian Karmel <bounce-adriankarmel8286@tessituranetwork.com>
    Sent: 5/29/2009 8:03:46 AM

    I'm running Pledge Billing ones a month. After that I run the Pledge Billing Summary and I found some of them has "No Account Number Available" but when I check the Constituents Account everything is fine Credit Card number, Expiration date, etc

    Could somebody has any idea?

    Thank you

    Adrian

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    No virus found in this incoming message.
    Checked by AVG - www.avg.com
    Version: 8.5.339 / Virus Database: 270.12.76/2183 - Release Date: 06/17/09 05:53:00

  • $organization in reply to Former Member

    I believe it is t_contribution.

     

  • Former Member
    Former Member $organization in reply to Ryan Creps (Past Staff Member)

    Ryan

    We were missing Business Unit for the Auto Billing Batch type.  Everything else had business units defined.

    Thanks

    Margaret

     

  • Former Member
    Former Member $organization in reply to Susan Zukov

    Thanks