Extraction after upgrade

Hi Jan,

I would recommend reviewing the following Knowledgebase solution on the website to review your setup:

http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Extractions%20Lists/Other/16105.aspx

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jan LaRocque
Sent: Monday, May 16, 2011 11:42 AM
To: Gregg Stickney
Subject: [Tessitura Technical Forum] Extraction after upgrade

We just upgraded Tess to the next version and I get this error message when Generating and Extraction:  Error occured when generating keycodes for customers.

I seem to remember I have to set or reset something for extractions after an upgrade.   Can you remind me what that is?

Thank you.

Jan LaRocque

Houston Symphony

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Jan,

I would recommend reviewing the following Knowledgebase solution on the website to review your setup:

http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Extractions%20Lists/Other/16105.aspx

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jan LaRocque
Sent: Monday, May 16, 2011 11:42 AM
To: Gregg Stickney
Subject: [Tessitura Technical Forum] Extraction after upgrade

We just upgraded Tess to the next version and I get this error message when Generating and Extraction:  Error occured when generating keycodes for customers.

I seem to remember I have to set or reset something for extractions after an upgrade.   Can you remind me what that is?

Thank you.

Jan LaRocque

Houston Symphony

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!