I'm having an issue with one of our scanners. It only shows a blank white screen when I turn it on, doesn't react to any buttons I push and won't take a charge (the yellow light just blinks so it's well on its way to being dead). Is there a way of resetting the scanner altogether or am I just looking at a more serious problem?
Thanks in advance for any help!
Luke
Have you tried removing the battery and then reinstalling it?
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Luke Lindholm Sent: Monday, April 25, 2011 3:27 PM To: Tabor, Penny Subject: [Tessitura Technical Forum] NSCAN scanner frozen
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We had the same problem and were sending them back to our supplier to be fixed as they were under warranty. We have now got a Scanner Clean Boot Tool that we have on a Memory Card that we then put into the scanner to reset it. We then have to reinstall everything again.
The Clean Boot files are different for each type of scanner I believe, so it may be worth contacting your supplier.
Caryl