We are trying to upgrade Tessitura to a Windows 7.0 machine. When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false. Has anyone else encountered any version of this error when trying to upgrade? Thank you for your help!
Unknown said: When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false.
When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false.
Make sure the user in question can write to the client dir ("c:\program files\impresario client" in your case), and the local ini dir; we usually put the ini file referred to in the Tessitura icon in c:\tessitura, which should also be writable by the same user(s) (which is why we avoid the root of c:\ for these files).
agree with Chris - for further clarification, the idea is to move the .ini file out of c:\windows\system32 where it generally is and add it to a root folder that you can grant permissions to. Even if you think you have added the appropriate permissions to system32, Windows 7 (and Windows 2008) don't play nicely with that folder any longer.
Most likely this is a folder permission issue with the client folder on the local machine. Worst case: manually copy the client files to the local machine.