We are trying to upgrade Tessitura to a Windows 7.0 machine. When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false. Has anyone else encountered any version of this error when trying to upgrade? Thank you for your help!
Hi Joyce,
Here are the tricks we used. Manually copy the PBVM directory and the Tessitura.ini to the root of C: and also manually enter "C:\PBVM" in Path in environment variables.
Unknown said: When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false.
When we try to run the impdpl file an error is generated. File Copy ("coolmenu.dll","c\programfiles\impressario client\collmenu.dll",@false.
Make sure the user in question can write to the client dir ("c:\program files\impresario client" in your case), and the local ini dir; we usually put the ini file referred to in the Tessitura icon in c:\tessitura, which should also be writable by the same user(s) (which is why we avoid the root of c:\ for these files).
agree with Chris - for further clarification, the idea is to move the .ini file out of c:\windows\system32 where it generally is and add it to a root folder that you can grant permissions to. Even if you think you have added the appropriate permissions to system32, Windows 7 (and Windows 2008) don't play nicely with that folder any longer.
Most likely this is a folder permission issue with the client folder on the local machine. Worst case: manually copy the client files to the local machine.
You might also want to double-check your path. We set up impresario under C:\Program Files (x86)\ in 64-bit, but we didn't update our batch script, so the copy failed due to permissions. We now have a modified script to account for the 64-bit PCs.
Also remember that part of it depends on what permissions the user has on the local computer. I turned off the UAC on all of my computers, and then gave read write permissions on the program files directory.
You might also want to check your typing - if that's pasted straight out of the error message, there are at least two possible typos in there
c\programfiles\impressario client\collmenu.dll
: 'c\prog'... instead of 'c:\prog'... and 'impressario' instead of 'impresario'.
Ken