Hi,
Is there a document explaining specifically what happens within the ticket transaction to result in the different seat statuses? I couldn't find it so thanks in advance for pointing me in the right direction.
Is this what you're looking for?
Normal 0 false false false EN-US X-NONE X-NONE
status_code description
----------- ------------------------------
RET Return
RTB Return in Benevolent Mode
SFL Seating Failed
SPD Seated, Paid
SUP Seated, Unpaid
TPD Ticketed, Paid
TSF Temporary seating failed
TSS Temporary seat success
UNP Unseated paid
UNS Unseated
UPG Upgraded
USB Unseatable
VOO Void-Returned in other order
VTO Void-Returned in this order
From: Jeri Henderson <bounce-jerihenderson2389@tessituranetwork.com>Sent: 2/9/2011 4:17:11 PM
Is this what you want:
A seat that is available and can be reserved.
A seat that is being temporarily removed from inventory with a blackout hold.
A seat that is available to be reserved after a previous ticket for that seat was donated for resale.
A ticketed seat that has been marked as attended.
A seat that is held and is unavailable based on the security rights of the user.
A seat this is held and is available because the user has security rights to break the hold code holding the seat.
A seat that is locked due to a pending transaction (reserve, release, or return) by another user.
A seat that is being released in the current order.
A seat that is being reserved in the current order.
A seat that is being returned in the current order.
A seat that is unavailable because of an allocation code for which the order’s mode of sale and/or the constituent’s ranking do not qualify.
A seat that is reserved by the current constituent as a part of a different order.
A seat that is reserved by the current constituent as a part of the current order.
A seat that is reserved and paid by another constituent.
A seat that is reserved and unpaid by another constituent.
A seat belonging to another constituent that has been paid and printed.
A seat that has been paid and printed as part of the current order.
A seat belonging to the current constituent that has been paid and printed as part of a different order.
A paid seat for which an upgrade to another product has been requested.
An unpaid seat for which an upgrade to another product has been requested.
A paid seat for which an upgrade to another seat in the same product has been requested.
An unpaid seat for which an upgrade to another seat in the same product has been requested.
That is from the Ticket Order Processing document. Or are you asking about the seat events that you see in the Seat History?
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
=
Documentation explaining the seat events is currently in review and will be published soon, but here’s a sneak peek:
Acknowledgement
An order acknowledgement was printed.
Attended
Attendance was recorded for the seat.
Blackout Applied
A blackout hold code was applied to the seat. This event is only listed when viewing the seat history for a seat.
Blackout Removed
A blackout hold code was removed from the seat. This event is only listed when viewing the seat history for a seat.
Cancelled
An unseated sub line item was deleted.
Confirmation
An order confirmation was printed.
Fee Applied
A fee was applied.
Fee Changed
A fee amount was edited.
Fee Removed
A fee was removed.
Hold Applied
A non-blackout hold code was applied to the seat. This event is only listed when viewing the seat history for a seat.
Hold Removed
A non-blackout hold code was removed from the seat. This event is only listed when viewing the seat history for a seat.
PAH Reprint Request
A print at home ticket reprint was requested for the seat.
Payment Adjust
A partial payment was applied to the seat or partially paid seat was released which released the associated payments.
Payment Paid
A seat was paid in full.
Payment Unpaid
A reserved, paid seat was released or unseated, paid sub line item deleted, releasing the corresponding payment.
Pr Zone Changed
The price zone on the seat was changed through Season Maintenance. This event is only listed when viewing the seat history for a seat.
Print at Home
A ticket was printed for the seat by the print at home ticketing service.
Printed
A ticket was printed for the seat.
Released
A reserved seat was released.
Reprinted
A ticket for a seat was reprinted.
Requested
An unseated sub line item was created for a seat.
Reserved
A seat was reserved.
Returned
A printed seat was returned.
Returned For Resale
A printed seat was donated for resale.
Transferred
Ownership of a seat was transferred from one constituent to another.
Undo Return for Resale
The donation for resale of a seat was reversed.