Adding an action to a CSI through a report

Siobhan,

Take a look at the Close Customer Service Issues Shared Report - Solution 173 on TASK:

Close Customer Service Issues Report
This utility report can be used to close a group of CSIs given at least a list and an
activity type. There are more options for filtering (including Perf/Pkg) as well as a
Review option.

______________________________________

Ryan Creps

Network Developer |Tessitura Network, Inc

Hi

I think I've asked this question before on Listserves but don't know whether I got a response - and if I did I've forgotten it!

I'm looking to run a report on a group of open CSIs that, once run, adds an action to the CSI and closes it. Is this possible? If so, can anyone share a script or any pearls of wisdom about how to do it?

Thanks

Siobhan

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 8.5.325 / Virus Database: 270.12.18/2096 - Release Date: 05/06/09 17:58:00

You can probably strip out the activity type requirement from that report and make the requirement simply activity category.  Just a thought!

______________________________________

Ryan Creps

Network Developer |Tessitura Network, Inc

Thanks Ryan

However, I need the report to run over a category rather than activity type as our activites are different brochures - this will then (in my mind!) print a different code on each label to indicate what brochure needs to be sent. It is probably just a case of rewriting that report myself.

Siobhan x