We have a corporate account for "V8 Energy". However when searching for the account, Tessitura reads the V8 as a postal code and does not find the account even if there are aliases. Is there a way to make the search find the account?
I formed my habits before single-line search was introduced, and basic search has remained my default due to pitfalls like names interpreted for address, despite some characters that can clarify what's being searched in single-line if you learn them. I don't want to assume you put quotation marks on V8 Energy in a single-line search, but docs say: "last names with numbers, spaces, or special characters, which may be used for company or other group names, must be enclosed in quotes." www.tessituranetwork.com/.../Tessitura.htm