Some of my clients (but not all) have the Print at Home Reprint button greyed out and unavailable even though they are PAHS orders and the MOS is in the TR_PAHS_CONFIGURATION table. Does anyone know why this would be? Is this a workstation configuration issue? Stumped.
I think there are a couple of things to look for:
1. Are you seeing the disabled button when they pull up the order through a ticketing batch? If so, try it 'outside' of the order entry screen - i.e. - through the orders tab in the constituent record. PAH doesn't play nicely if the order is opened in a batch.
2. In TR_PAH_CONFIGURATION - is the user a member of the Security group that is defined for the MOS row in that table (waaayyy down at near the end of row)