Is there a way to associate a defined source code to a specific category used within a ticketing order?
Example: If the source code of 97611 is entered on an order, can the order category automatically default to "Exchange" as Category?
I don't think there's a way to force it to default based on the source, but a band-aid way to go about it is have a scheduled job that periodically updates the category to the one you want based on the source. Then there would be brief intervals where it might not be the desired combination, but the end result would be effectively the same thing.