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Constituency end date not populated

John Stephenson
$organization

Hi, I'm having trouble tracking down how Tessitura determinces the End Date for new constituencies. We're getting new 'Current Donor' constituecies created without an End Date, which causes trouble because they never show up as being inactive.

Here's what we see happening. A new donation comes in for a constituent, and it creates a membership. The membership is set up to generate a constituency, which it does successfully except the constituency's End Date is set to 00/00/00.

For the membership level we tested, we have the following settings..

Suspend: blank

Cancel: blank

Expires: 13

Renew: 4

Lapse: 3

Reinstate: 22

 

I'd appreciate any help here.

 

Thanks,

John

 

 

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  • $organization

    Thanks Lucie – that helps. I’ll talk this over with our dev staff and make sure it’s working the way they want.

     

     

    John

     

    From: Lucie Spieler [mailto:bounce-luciespieler8144@tessituranetwork.com]
    Sent: Monday, September 13, 2010 3:35 PM
    To: John Stephenson
    Subject: RE: [Tessitura Technical Forum] Constituency end date not populated

     

    John, from what you say, it sounds as if the membership constituencies will get their end date 3 months after their expiration date—as soon as the membership’s lapse period ends—assuming you run the membership update procedure nightly.

     

    Lucie

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thanks Lucie – that helps. I’ll talk this over with our dev staff and make sure it’s working the way they want.

     

     

    John

     

    From: Lucie Spieler [mailto:bounce-luciespieler8144@tessituranetwork.com]
    Sent: Monday, September 13, 2010 3:35 PM
    To: John Stephenson
    Subject: RE: [Tessitura Technical Forum] Constituency end date not populated

     

    John, from what you say, it sounds as if the membership constituencies will get their end date 3 months after their expiration date—as soon as the membership’s lapse period ends—assuming you run the membership update procedure nightly.

     

    Lucie

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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