Hi, I'm having trouble tracking down how Tessitura determinces the End Date for new constituencies. We're getting new 'Current Donor' constituecies created without an End Date, which causes trouble because they never show up as being inactive.
Here's what we see happening. A new donation comes in for a constituent, and it creates a membership. The membership is set up to generate a constituency, which it does successfully except the constituency's End Date is set to 00/00/00.
For the membership level we tested, we have the following settings..
Suspend: blank
Cancel: blank
Expires: 13
Renew: 4
Lapse: 3
Reinstate: 22
I'd appreciate any help here.
Thanks,
John
John, from what you say, it sounds as if the membership constituencies will get their end date 3 months after their expiration date—as soon as the membership’s lapse period ends—assuming you run the membership update procedure nightly.
Lucie