Hi Everyone!
Anyone know how to disable PAH ticket delivery for specific performances? We offer a handful of Virtual Programs each year and only want guests to receive the Order Confirmation email. The PAH that follows is a little awkward & superfluous.
Thanks!
Best,
Moriah
The method we recommend for virtual programs (which can be combined with some of the other methods mentioned here) is to uncheck the Printing checkbox for some or all modes of sale on the performance's mode of sale tab. This is helpful because it will not affect or limit the delivery methods that might be used for other products in the order, and it also prevents the printing of physical tickets on your ticket printers as well. You should definitely add some text to the event description on your website to alert customers that no ticket is delivered so they aren't confused when they get to the delivery method selection page.