Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
Yep, totally finding the same. Ours is mostly taking a long time to load, once you're in most things are fine except List Manager and Analytics. Those seem to take a long time to load, even if you've been in for a while and Tess is "warmed up." We've just learned to live with them as 'quirky Tessitura things' and usually they don't interrupt too much.
We've also experienced a higher than normal instances of Tess completely freezing and having to force quit through task manager (at a previous organization I was at for 2 years, pre-AWS migration, it happened maybe a total of 5 times, at my current organization it often happens once a month to a variety of users).
Relatedly wondering - we often get a pop up about a 'Fatal Disk Error' that's been happening for a while now, on multiple different computers, reported by a lot of different users. Usually we just click ok over and over until it goes away. Anyone else having this error?
We had that Fatal Disk Error happen to some users awhile back. I think it can be resolved by Support on a user basis if I'm remembering correctly...