Hello,
I thought I would reach out in the forums to see if any other Hosted Services (formerly RAMP) clients have issues with Tessitura responsiveness and Self Service slowness.
I have noticed over many years of using Hosted Services that once you click the icon for Tessitura to open, it take FOREVER for the client to actually open. I have done as suggested and deleted every single printer I have access to (which isn't very many) and Tessitura still opens incredibly slow. We have also found that large reports will either make Tessitura unresponsive requiring a force close or just crashes. We've also noticed that when you try to delete a large amount of names from a list, Tessitura will become unresponsive requiring a force close or just crashes.
Self Service has been INCREDIBLY slow for us ever since the switch to AWS. I have timed the creation or deletion of a new user account in Self Service and have had times of 3-5 minutes for a profile to be created. When I go to delete a profile, not only does it take for ever to delete each token, it also takes forever to delete the profile.
I just wanted to see if any other Hosted Services clients have noticed these issues and how you overcame them...if you did...or are you just living with them?
- Chris
Yep, totally finding the same. Ours is mostly taking a long time to load, once you're in most things are fine except List Manager and Analytics. Those seem to take a long time to load, even if you've been in for a while and Tess is "warmed up." We've just learned to live with them as 'quirky Tessitura things' and usually they don't interrupt too much.
We've also experienced a higher than normal instances of Tess completely freezing and having to force quit through task manager (at a previous organization I was at for 2 years, pre-AWS migration, it happened maybe a total of 5 times, at my current organization it often happens once a month to a variety of users).
Relatedly wondering - we often get a pop up about a 'Fatal Disk Error' that's been happening for a while now, on multiple different computers, reported by a lot of different users. Usually we just click ok over and over until it goes away. Anyone else having this error?
I have seen an error like that but rarely. The first things I usually do are check to make sure Citrix and Chrome are up-to-date and then do a full reboot. It never seems to show up again. Like I said...I've seen it very rarely.
Thanks for sharing that.
We had that Fatal Disk Error happen to some users awhile back. I think it can be resolved by Support on a user basis if I'm remembering correctly...