How to remove the performance time from the confirmation email?

Hi, 

I want to remove the performance time from the confirmation email that has been going out. 

Would you mind to help me with how to fix this issue? 

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  • Assuming this is related to the standard order confirmation template, you can actually do this in your TNEW Admin site at both the Product Type and Performance level. There's a setting called "Time Displayed". If True, the event time will be displayed. If False, the time will be hidden.

    You should know that the Date Displayed or Time Displayed settings may not carry over for orders done in Tessitura when using the TNEW order confirmation email template, and there may be a difference in appearance of the products between TNEW and Tessitura orders in the order confirmation email when using the same template.

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  • Assuming this is related to the standard order confirmation template, you can actually do this in your TNEW Admin site at both the Product Type and Performance level. There's a setting called "Time Displayed". If True, the event time will be displayed. If False, the time will be hidden.

    You should know that the Date Displayed or Time Displayed settings may not carry over for orders done in Tessitura when using the TNEW order confirmation email template, and there may be a difference in appearance of the products between TNEW and Tessitura orders in the order confirmation email when using the same template.

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