Hello!We use an app called Mobile ID to generate OTPs to log into Tessitura. It occurs to me this could be a problem if someone lost / broke their phone. Does anyone know of a work around to generate OTPs without the mobile app? Thank you!-Jane (she/her)
This happened to someone in our Ticket Office, they forgot their phone at home. What I did: I gave the ticket office staff 3 unassigned fishy tokens. If this ever happens again, they grab a an unassigned token, they contact our internal support team with the serial number and we walk them through assigning them that token on the self service portal.