I have a request for $ refunded, $ to ticketing on account, $ to devo on account per production. Refunds seem plausible in Analytics if not a standard report, but I don't see any way to backtrack from on account to a production. Pretty new to this, so maybe I'm missing something.
Thanks
From my point of view, payments/refunds and products/donations are rather loosely coupled in Tessitura. When a product is in an order, the order tends to make those connections. However, when returns are done you tend to break/lose those relationships.
I would look at the finance cube of Tessitura Analytics. I’m not clear that that will be fully satisfactory. But defiantly give this a try. You may want to have a finance person take a look at this with you. A lot of the details will be in the GL codes.
Based on some recent conversations in the analytic Coffee community group, I also believe that the network did an example Tessitura Analytics dashboard looking at refunds and maybe a webinar. Good luck with this. Let us know how you get on with this.