I have a request for $ refunded, $ to ticketing on account, $ to devo on account per production. Refunds seem plausible in Analytics if not a standard report, but I don't see any way to backtrack from on account to a production. Pretty new to this, so maybe I'm missing something.
Thanks
From my point of view, payments/refunds and products/donations are rather loosely coupled in Tessitura. When a product is in an order, the order tends to make those connections. However, when returns are done you tend to break/lose those relationships.
I would look at the finance cube of Tessitura Analytics. I’m not clear that that will be fully satisfactory. But defiantly give this a try. You may want to have a finance person take a look at this with you. A lot of the details will be in the GL codes.
Based on some recent conversations in the analytic Coffee community group, I also believe that the network did an example Tessitura Analytics dashboard looking at refunds and maybe a webinar. Good luck with this. Let us know how you get on with this.
Hi John,
Confirming Tom by offering that the Cancellation Impact Tracking dashboard may have some helpful sample widgets for you. The Finance does support reporting Production revenue credited to an On Account payment method.