Worldpay Account Information?

Hi all - looking for some creative solutions for this one.

We're rebuilding the backend of our website and the developers need information from our credit card processor, but alas - this information is no where to be found. Specifically looking for our Account ID, Account token, and Acceptor ID.

Quite literally - I have searched through company files, talked to former administrative staff, opened a help Ttcket with Tessitura etc. When trying to contact WorldPay, they, of course, can't verify or share anything without me providing the very information I don't have! I have some emails out, but in the meantime, I'm wondering if anyone else has had this problem? Is there somewhere within Tessitura that I can find this information? Is there some place else entirely I should look? What did you do to get your hands on this information?

Any information is appreciated!

-Ashleigh

  • I’m just had this same experience. I reached out to Tami Fox at Tessitura and she was a big help getting me connected to someone at WorldPay. You can call the main line and get connected to her.


    On Jan 8, 2021, at 1:29 PM, Ashleigh Arrington <bounce-ashleigharrington2010@tessituranetwork.com> wrote:

    
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    Update from Tessitura Network
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    Ashleigh Arrington

    Hi all - looking for some creative solutions for this one.

    We're rebuilding the backend of our website and the developers need information from our credit card processor, but alas - this information is no where to be found. Specifically looking for our Account ID, Account token, and Acceptor ID.

    Quite literally - I have searched through company files, talked to former administrative staff, opened a help Ttcket with Tessitura etc. When trying to contact WorldPay, they, of course, can't verify or share anything without me providing the very information I don't have! I have some emails out, but in the meantime, I'm wondering if anyone else has had this problem? Is there somewhere within Tessitura that I can find this information? Is there some place else entirely I should look? What did you do to get your hands on this information?

    Any information is appreciated!

    -Ashleigh

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  • Hi Ashleigh -

    Patrick here with Tessitura Support. I'll reach out to you offline to assist you with this.

    Thanks!