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Help System PDFs - Not Accessible on Website?

Tele Durham
$organization

Hello - for internal staff training, I have found that referring folks to the help system PDFs has been really useful, but I cannot navigate to them on the TN site. Does anyone know where they live or if TN took them down? 

I know the knowledge base is active, but sending a PDF has been less intimidating to users who I have worked with. Will miss them if they're gone! 

Thank you - Tele 

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  • $organization
    Hi Kevin,
     
    One suggestion that I think would be welcome by all is to fix the Release Notes and Known Issues so they can be exported to Excel. You can’t export or print them, which makes them difficult to take offline or break up into smaller subsets and disseminate them to key personnel. Realizing this may be a limitation of the site itself, maybe make Excel versions available in addition to the web page versions. With the Excel files I could easily filter for just REST stuff and send a relevant subset to our Web Developer so he can test his code before an upgrade to Production. Now, it’s not so easy.
     
    Thanks!
     
    Jerry Boutot | Manager, Information Technology - Data
    O: 813.222.1097 C: 352-428-4199
     
  • $organization in reply to Jerry Boutot

    Hi Jerry,

    The 3rd party tool we are using to automate the release notes and defect list does not currently offer a download to Excel option. However, you can copy and paste them into an Excel sheet. We recommend using the column filters first to narrow the rows down to those you want to focus on, set the Records Displayed to 500 (which is the Max), then select the table from the top left down to the bottom right. From there you can copy and paste into Excel. 

    For the REST API, there is also a changelog built directly into the service help pages. You can either access it directly in your organization's REST instance, or you can access the instance we post on the Tessitura Network website to make the REST API help pages available to people who do not have access to an organization's specific instances of the API. You can access that instance from the product page for each Tessitura version. Here's a direct link to the v15.1 REST API: https://www.tessituranetwork.com/en/Files/Misc/Links/REST-API-Help-v15_1 

    -Kevin

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  • $organization in reply to Jerry Boutot

    Hi Jerry,

    The 3rd party tool we are using to automate the release notes and defect list does not currently offer a download to Excel option. However, you can copy and paste them into an Excel sheet. We recommend using the column filters first to narrow the rows down to those you want to focus on, set the Records Displayed to 500 (which is the Max), then select the table from the top left down to the bottom right. From there you can copy and paste into Excel. 

    For the REST API, there is also a changelog built directly into the service help pages. You can either access it directly in your organization's REST instance, or you can access the instance we post on the Tessitura Network website to make the REST API help pages available to people who do not have access to an organization's specific instances of the API. You can access that instance from the product page for each Tessitura version. Here's a direct link to the v15.1 REST API: https://www.tessituranetwork.com/en/Files/Misc/Links/REST-API-Help-v15_1 

    -Kevin

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