Hello - for internal staff training, I have found that referring folks to the help system PDFs has been really useful, but I cannot navigate to them on the TN site. Does anyone know where they live or if TN took them down?
I know the knowledge base is active, but sending a PDF has been less intimidating to users who I have worked with. Will miss them if they're gone!
Thank you - Tele
Hi Tele,
We have actually been phasing out posting the PDF versions of the documentation, as they don't get used often and can easily become stale and out of date after being downloaded. The online help system, https://www.tessituranetwork.com/Help_System/Tessitura.htm, is updated regularly with corrections and new content and also offers a much more robust set of cross referencing functionality between related topics than is possible with PDFs. The online help also make it much easier to share links directly to specific pieces of information through links to topics rather than to the the broader, higher level groupings of information gathered in a PDF. I also wanted to clarify that the knowledgebase is something different than the online help system. The knowledgebase is accessed through the helpdesk and is a collection of FAQ and support question articles. The online help system is the comprehensive application documentation.
If you find you still need a PDF copy of a piece of the documentation, you can request it on-demand by emailing learning@tessituranetwork.com. We can also provide the documentation in Word format if want to use it as the basis for custom documentation. When you make such a request, identify the topical area you are interested in (performance setup, contribution processing, Tessitura Analytics, etc.).
If you have feedback on what your users find intimidating about the help system or suggestions about how we could make it easier for them to use, we'd love to hear that too!
Kevin Sheehan
Senior Learning Designer