Ticket counts all = 0 in Analytics dashboards

Ian Colley $organization over 6 years ago

Hello anyone and everyone,

Firstly, I need to check these forums more, there is a lot of good stuff here...

Secondly, I'm poking around Analytics and finding that all of our Ticket Counts from the Seats and Tickets cube are 0, even for concerts pre-covid that actually sold.. The revenue is not 0, which suggests there might be a problem with the Seat Count column in particular.

Has anyone else experience this?

Thank you!

Ian

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Thomas Chiu $organization over 6 years ago

Hi Ian,

I found this in the help system. Are you using price layers? If you're after sold seats have you tried using Ticket Count instead?

Seat Count

The number of seats (inventory) for a product.

Only price layers in the Ticket Price price category are counted for this field. If multiple Ticket Price price layers exist for a performance, the Ticket Price price layer with the min start date and min price layer type rank is counted. If you break out counts by price layer, layers in all other categories will have a count of 0.

www.tessituranetwork.com/.../Seats and Tickets Cube.htm

Ian Colley $organization over 6 years ago in reply to Thomas Chiu

Sorry, that should say Ticket Count column (not Seat Count). Let me look into the price layers...

Thanks Thomas!
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Ian Colley $organization over 6 years ago in reply to Thomas Chiu

Sorry, that should say Ticket Count column (not Seat Count). Let me look into the price layers...

Thanks Thomas!
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