Hi all,
Have any of you researched or implemented a contactless way of accepting credit cards by phone, such as DTMF masking? The concept is to provide a way to accept credit cards via phone without staff ever hearing or handling the cardholder data. Here are two links that provide more details:
https://semafone.com/blog/dtmf-masking-used-payment-processing/https://www.pcipal.com/en/solutions/agent-assist/
Thanks!
David
After just learning about Amazon Connect, I began doing a bit of research into their built-in DTMF functionality. We're researching Amazon Connect, which is a VERY competitively priced solution that leverages AWS Lambda for integration purposes, which is very enticing.
Hi Daniel - I'm very interested to hear more about what you discover in regards to Amazon Connect. We should connect (no pun intended) sometime soon!