Hi there,
Our marketing team (mac users) seem to have a hidden Tessitura app which doesn't appear on screen but also "Cant start app" error that you typically get when you try to open the app that's already open. On windows I'd use Connection Centre to shut it down but Mac doesn't have that. Does anyone know of any alternative? There is nothing on Citrix forums about it
We get that sometimes and we've found doing one of the following generally works.
1. Clicking the Citrix icon sometimes 'wakes' it up and the application opens
2. Clear cookies and site data
3. Log into RAMP in an incognito browser
Clearing an hour of cookies on my PC usually does the trick ... I'll give that a shot on the Mac
Yes, clearing cookies usually works otherwise using a different browser or incognito bypasses the cookie issue. But I've not tried this on a mac so not sure if that makes a difference.