Hi there,
Our marketing team (mac users) seem to have a hidden Tessitura app which doesn't appear on screen but also "Cant start app" error that you typically get when you try to open the app that's already open. On windows I'd use Connection Centre to shut it down but Mac doesn't have that. Does anyone know of any alternative? There is nothing on Citrix forums about it
We get that sometimes and we've found doing one of the following generally works.
1. Clicking the Citrix icon sometimes 'wakes' it up and the application opens
2. Clear cookies and site data
3. Log into RAMP in an incognito browser
Here in the USA we can go to the Tessitura network provided screens used to reset Citrix web login passwords. On this page there is an option to shut down running Citrix processes. This may help. There are some scenarios when using two monitors were the second monitor is disconnected and the Citrix Tessitura application gets stuck on that second screen even though it is no longer connected to the computer. In these cases support seems to have to update the users ini file stored on Tessitura server disks. That we seem to have no access too. Hope that helps.
Clearing an hour of cookies on my PC usually does the trick ... I'll give that a shot on the Mac
"Tessitura network provided screens"? Colour me interested! (only one monitor I'm afraid)
Here in the USA we have the lost passwords and locked sessions link on the Citrix login screen. If you kill the locked session sometimes you can resolve the kind of situation you are describing.
does that help a little
We'll give that a go. Citrix is fine but it's the Tessitura Client app that's being a pain in the @#$%^
Yes, clearing cookies usually works otherwise using a different browser or incognito bypasses the cookie issue. But I've not tried this on a mac so not sure if that makes a difference.
Heath,
This happens to me (mostly) but it normally clears of I log out "cleanly" from the RAMP environment. If the RAMP portal has closed, you need to log in and then log out.
I've often found this more reliable that trying to fiddle with Citrix.
Martin
Thanks MK - we'll try that next time people run at me crying